Shipping & Returns Policy

The following Shipping & Returns Policy is only valid for goods purchased from twotwo-sa.co.za. This policy has been developed to ensure the accurate and secure delivery of all purchases from our online store. Should you have any queries with regards to deliveries, please contact us at orders@twotwo-sa.co.za.

Shipping

• We offer free shipping for all orders over R1000.00 within South Africa.
• All orders will be delivered between 1 - 3 working days in central areas, subject to stock availability.
• For outlying areas, we have to use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take an additional few days.
• We can only deliver products to physical addresses within the borders of the Republic of South Africa.
• Delivery times are a guide only and while TWOTWO endeavours to meet the targeted delivery times for all deliveries, from time-to-time factors beyond our control can result in delayed delivery.
• A unique order number will be communicated to you via email which can be used to track the status of your order.
• Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
• We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.
• Our delivery rate is R80. Deliveries made to extremely remote areas may incur an extra delivery charge.
• In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the delivery notes of the order, as being authorised to receive your parcel.
• The courier will request proof of identity from the person receiving the parcel if this was indicated in the notes field of the order.
• The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel has been received undamaged and in good condition.
• Proof of ID may be requested to verify authenticity of purchaser.
• In the unlikely event that the parcel is damaged, then the receiving person can check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any breakages, and/or damages and/or items missing.
• Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
• Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
• TWOTWO reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.

Returns

The general return period is 30 days of the shipment’s arrival. This right applies only when the product and its original packaging can be returned in the same condition as they were received in.

Use the return label that comes with your order. We recommend you keep your shipping receipt until you have received your refund. The refunded amount will be paid out from us directly when we have received the product. Please note that the return fee will be extracted from the returned amount of your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@twotwo-sa.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. The goods remain your responsibility until they are received and signed by us.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Once your returned item has been inspected, we will notify you of the approval or rejection of your refund.

If your refund has been approved, it will then be processed, and a credit will automatically be applied to your credit card or original method of payment.